Bookodile vs Treatwell

Free at one location with up to two active booking spots and 40 bookings a month, with every feature and add-on — SMS aside, which need a paid plan. Not a trial — a plan a small business stays on. A paid plan starts with 14 days free rather than a charge. More

Every country page says 'Start for free' and the UK and Irish pages show no monthly price, but the UK FAQ on the same page refers to 'your monthly fee' and the partner terms say fees become due at the end of any free trial. No free-forever limits are published anywhere.

No commission, no new-client fee, no per-booking charge. The bill is the subscription, plus any SMS you send with the SMS messages add-on, billed per SMS and capped each month. More

35% of the booking value (UK, Ireland, Netherlands, Belgium, Germany, Austria, Switzerland) or 25% (Italy, Spain, France, Portugal, Greece), subject to VAT, on the first booking of a 'new' marketplace customer — one not in your client list, booked with different details, or with no successful appointment in the last 365 days. 0% on repeat bookings and none on bookings through your own widget or Book Now link. Since 1 April 2025 the commission is charged even when the business cancels. Source

Every feature and add-on is included — reminders, reviews, vouchers, the waiting list, forecasting, Messages, AI Chat and the website with your own domain. The one thing billed by use is SMS: the SMS messages add-on is free, and each SMS is billed monthly with a paid plan at a price per country, never more a month than a cap that starts at the plan's own price. Each location is billed at a base rate. More

The AI Receptionist is from £69 a month; Treatwell Expert is a separate product from £59 a month; opt-in Premium Phone Support is £4.99 a month in the UK partner terms; a professional photoshoot is €99 in the Netherlands and Belgium; Advanced in Germany and Austria adds a €7.50 monthly TSE fee (€90 on the yearly plan); Switzerland adds a one-off CHF 199 set-up fee when paying monthly; the card machine is £199 or €199; rebook reminders by text need credits. Source

One plan, with free limits: every account, including a free one, has every feature and add-on. The one exception is SMS, which need a paid plan, because each one is billed on its invoice. More

Advanced adds 'Unlimited staff members' over Freelancer in the UK and Ireland, and a digital point of sale over Starter in Germany and Austria. Discount codes, automatic waiting lists, newsletter campaigns and customer segmentation are advertised only on Treatwell Expert. Source

Monthly, no minimum term, no cancellation fee. There is no yearly plan. More

The UK terms let either side end the agreement on 30 days' notice, state that fees and commission are non-refundable, and give 30 days' notice of fee changes. The Italian, Spanish and Portuguese pricing FAQs state a 12-month minimum contract — the Italian one 'regardless of monthly or annual payment'. The German, Austrian and Swiss FAQs offer a choice of monthly or yearly contracts, the monthly one cancellable each month and the yearly one cheaper; the Dutch and Belgian FAQs offer monthly payment or a cheaper yearly subscription. Closing a Connect account is done by an owner opening a chat with support after settling the balance. Source

Bookodile does not take your customers' money. The payment-tracking add-on records what you were paid; payment stays between you and the customer. More

Treatwell Pay, 'Powered by Stripe': online prepayment at 2.5% (UK, Ireland, Switzerland) or 2% elsewhere, in-person card payments at 1.1% + 20p in the UK, 0.89% + €0.10 in Ireland and 0.99% + €0.10 in the Netherlands, a £199 or €199 card machine, Tap to Pay on the phone, and payouts daily, weekly or every two weeks at no charge. Source

bookodile.com/your-business, with your logo, colour, services — each with its photo, when you add one — and hours. One page per location. More

A venue page on the marketplace plus a 'Book Now' link to a booking flow, and for a business with no website of its own 'a free customised partner site with a built-in embedded widget'. Source

One snippet embeds the whole flow in any site — WordPress, Wix, Squarespace or hand-built — inline or behind a Book-now button in your brand colour. A QR code is generated for print. More

An 'Embedded Widget' HTML snippet that shows the full menu in the page, with WordPress and Wix guides, plus Book Now buttons. Bookings made through the widget or a Book Now link carry no marketplace commission. Source

The customer gives only the details you require — a name, and an email, a phone number or both. No account, no app, no password. My Bookings, a web page they sign in to with an emailed code or Google, shows every booking they hold, if they want it. More

A customer can book as a guest. A guest booking does not appear in a Treatwell account and is cancelled or rescheduled from the links in the confirmation email. Guests reach support through a form rather than chat. Source

Combo services chain stages into one booking, and the extras you configure are offered during booking, in more than one round. Customers do not pick arbitrary pairs from the catalogue — you decide which combinations exist. More

Packages combine several services into one booking at a price you set, in an order you drag into place. A customer who books two services under one name gets them one after the other. Source

Each stage of a combo can have its own team member, its own duration and its own room, booked back to back. Each person is blocked only for their own stage, never for the whole visit. Staff move the whole visit in one step, with the times that fit every person in it shown first. More

'Allow multi-employee bookings', on by default in Connect, splits one booking across team members so that each service sits in the column of the person doing it, 'to allow you to accept as many bookings as possible'. Packages 'can mix services performed by different people' and appear in the calendar in the order set. A business that wants one person per visit unticks the setting. Source

Rooms, chairs and equipment with a capacity and their own hours. A service can need a resource alone, a person alone, or both, and capacity is enforced when the booking is made. A service linked to several takes whichever one is free; a booking never holds two at once. Each one is open to anyone who does its services, or kept for named people when it belongs to them — three juniors share a chair while the master has his own. More

Connect 'Resources' carry a quantity — the article's example is four of one item shared by eight team members — and are linked to services; a service that needs two resources needs both free. A booking on a resource with no person is documented only for Treatwell Pro's 'Rooms', and Pro is being decommissioned. Source

Events with a capacity and a registration list for one-off things; a recurring class is a service on a resource with a capacity, so it fills up and stops. More

A booking is for one person. The consumer help centre says two people attending together need 'two separate bookings under the names of each person attending'. No class, event or capacity feature is documented for Connect; Treatwell Pro's capacity-based 'Rooms' are Pro only. Source

A service can be priced per team member, or per category such as Junior and Senior. The customer sees each person's price as they choose who, and the category's name too if you show it. More

'Pricing levels': named levels with team members assigned to each, and per service a 'Use staff pricing levels' tick with a price per level. Not available inside packages. Source

A service can take a different time per team member. Leave someone blank and they use the service's own duration. More

The same pricing-levels screen lets you 'specify the duration and price of the service based on each level' — a duration per level, which is a group of team members, not per individual. Processing time applies to every level alike. Source

Each service can have its own buffer after it, up to 120 minutes, which blocks the person and any resource it used. Enforced on the booking page and in the booking API. More

Per service, 'Use processing time' splits the duration into application, processing and finishing time, with the team member free during processing, and a separate clean-up time drop-down blocks the calendar after the service. Source

Your team adds customers to the list; they cannot join it from the booking page. When a booking is cancelled, the time is offered automatically by email to whoever has waited longest for that service, with three hours to confirm — or until the time starts, if sooner — and confirming books them straight in. If nobody confirms, it goes to the next person waiting for that service within about ten minutes, as long as the time is still ahead and still free. More

A manual list: 'clients are not automatically booked when a spot opens up — you must email them', and 'there is no automated invitation email feature'. Entries come from the Book Now widget, not the marketplace, up to 100 per location per day. 'Automatic waiting lists' are advertised on Treatwell Expert only. Source

Your team can repeat a booking of one service from the calendar — weekly, every two weeks or monthly, up to 52 visits — and cancel one visit or the whole series. A combo or a booking with add-ons cannot be repeated. Customers cannot book a recurring appointment themselves. More

A 'Repeat' button on an appointment sets a frequency and an end. Edits apply to one occurrence at a time, and 'Recurring appointments can only be paid for at the venue'. Source

Minimum notice (up to 72 hours), how far ahead (up to 365 days), start times every 5 to 60 minutes, auto-confirm or your approval, and a cancellation window (up to 168 hours) with late cancellation allowed or not — one set of rules per location. More

The venue-wide lead time is 0 minutes and 'not possible to change'; a lead time can be set per service. Cancellation policy of 0, 2, 24, 48 or 72 hours. No maximum-advance, slot-interval or approval setting is documented. Source

Customers reschedule or cancel themselves from the link in their confirmation and reminder emails, or in My Bookings, outside your cancellation window, and can tell you why. A reschedule moves the whole visit in one step to a free time with the same team members and price, and the customer's calendar event moves with it. Inside the window they cannot reschedule online, and can cancel only if you allow late cancellations, once they accept they may be charged. More

Customers cancel or reschedule in the app, in their web account, or from the confirmation-email links as guests, within the venue's policy; the business is notified. A discounted booking is rescheduled through the business. Source

No card on file and no deposits, because Bookodile does not process payments. A no-show is marked on the booking and counted on the customer's record, never charged. You can let customers cancel late once they accept you may charge them; collecting it is up to you. More

Full prepayment online, and 'Cancellation Protection', which stores a card for pay-at-venue marketplace bookings and lets you charge a booking marked as a no-show. It is switched on by asking support, applies to marketplace bookings only, and cannot be combined with prepaid-only. A partial deposit is not documented. Source

Extras are offered while booking, per service or per category, in up to several rounds, with an optional discount for adding them. A service can be offered only as an extra, off the list of services. More

Products and vouchers are sold at checkout in person, and a package or a 'featured service' can be put on the menu. No step that offers extras during online booking is documented for Connect. Source

Included in every account, the free one too. Built from your booking setup — services, prices, team, hours and reviews stay in step with it — with templates (switching one keeps every page, or takes a template whole with its texts rewritten for your business from your setup), one page or several in any of them, your own look, extra pages, languages, your Instagram, Facebook, TikTok and YouTube as icons in the footer, and a photo gallery in categories you name — a category linked to a service opens its photos with that service's price and a Book button — photos made or enhanced with AI, changed by asking in your own words — pointing at any part of it on the preview — or by hand, typing straight onto the page and moving, copying or changing its sections where you see them, on a computer or a phone, and nothing public until you publish. An old website comes over by asking: its pages rebuilt as sections, with their own words and photos. It starts at yourname.bookodile.com; connect a domain you already own, at no cost, and it moves to www.yourbusiness.com. Every Book button opens your booking page at bookodile.com/your-business — the one under each team member with that person already chosen — and a Website visits report counts who came, from where, and how many booked, without cookies. Running promotions, upcoming events and announcements show on it too, and update themselves as they start and end. No blog, no online shop, and no code of your own. More

A partner site that Treatwell builds automatically from the Connect profile — venue photo, description, services and prices with the booking widget, the team, a gallery, up to 10 reviews of four stars or more from the last four months, contact details and opening hours — and keeps in sync with Connect, so a price changed in Connect changes on the site. The business switches it on under Marketing and chooses a theme and a web address; changing the theme is the customisation described, and no page describes adding pages or text beyond the profile. Treatwell's UK partner terms host it at a subdomain of mytreatwell.co.uk or, if Treatwell agrees, on the business's own domain, branded 'Powered by Treatwell' and with no links to the business's own website or other platforms. No Treatwell page states a price for it. Source

Included in every account, the free one too, up to 30 photos a month per account, each try counted. Take a photo on your phone and Enhance it, a team member's or a service's too: in your own words in any language, with ideas for your kind of business, by picking a look from pictures, or by putting a person or finished work into a photo of your own place, with before and after to compare. Create a photo from a description for a place on your website that has none — the top of a page, a service's cover, a card, or your gallery — in your own photo style. Then say what should change, like "remove the hand" or "clear the background", and it edits that photo, keeping every version. AI Chat can make several at once. You choose each one, and nothing is public until you publish. It works on your website's photos: it will not make a person's face, your team's portraits or the outside of your place, because customers should see the real ones. More

Connect lets a business upload venue photos, drag them into order and 'crop them if needed'; no tool that makes or improves a picture is described. Treatwell's photo guidance lists 'AI-generated or 3D-rendered images' and filters among what to avoid on a venue profile. A professional photoshoot, booked through Treatwell, is offered in select cities. Source

No marketplace. Your booking page carries only your business, and no competitor is shown beside you — which also means it sends you no new customers.

The core of the product: a venue page on each country's Treatwell site and in the consumer app, with the claim that 'Half a million customers search for appointments on Treatwell every single day'. The listing comes with Connect — the pricing FAQ calls Treatwell 'your exclusive partner' and says it does not sync with other management systems. Treatwell Expert offers an 'Optional Treatwell Marketplace connection'. Source

No consumer app to download. Customers book in the browser. My Bookings, a web page they sign in to with an emailed code or Google, lists every booking they hold with any Bookodile business; there they cancel, keep their details up to date and can turn off a business's SMS. More

A consumer app on iOS and Android, booking from inside Apple Maps through an App Clip, and Treatwell Rewards loyalty points collected in the app. Source

The booking page, the embedded widget and every email about a booking come in 17 languages: English, Slovak, Czech, Vietnamese, German, Hungarian, Polish, Ukrainian, Spanish, Italian, French, Portuguese, Dutch, Romanian, Croatian, Slovenian and Chinese. Each location has a main language — English, Slovak, Czech or Vietnamese — and can add up to seven more, from the same list as its website. With more than one, the booking page shows a language switch and opens in the customer's own language when the location offers it (from the link, their last choice or their browser), otherwise in the main one. Every email and SMS about a booking goes out in the language it was made in; SMS in Ukrainian or Chinese go out in English, because they would not fit one SMS, while their emails and booking page stay in that language. Service names, descriptions, team bios and the location's other texts are translated automatically by AI, and the owner can correct any translation; names are never translated. The booking page's own wording in the 13 languages beyond English, Slovak, Czech and Vietnamese was written by AI and has not yet been read by a native speaker. What your customers read and what you read in the dashboard are separate settings. More

Each of the 13 country sites is in its local language, with English added on every market and service menus not yet translated. No Slovak, Czech or Vietnamese customer-facing language. The Connect dashboard is offered in over fifteen languages; a language setting for the widget is not documented. Source

Every time is shown in the business's own zone, including on your dashboard. A customer in another zone sees both clocks before they confirm. Locations in different zones each keep their own; the group's combined monthly totals count on one clock. Each location writes its times on a 24-hour or a 12-hour clock (2:30 PM) — its country's until you pick one — on the booking page, in emails and SMS, on the website and in the dashboard alike. More

No help article or partner page mentions time zones. Each marketplace covers one country.

Your own domain, at no cost: connect one you already own and your website moves to www.yourbusiness.com (the website row). The booking page its Book buttons open stays at bookodile.com/your-business, and the widget puts the same booking inside any other site you run, on that site's domain. Your logo, a second logo for dark backgrounds, a logo that links back to your own website, your brand colour with a contrast check, and announcements along the top of your booking page and your website. No custom CSS. More

Photos, team portfolios, a description and a 'Top Rated' badge on the marketplace page; the embedded widget or a Book Now link on your own site; a free partner site. No logo, colour, CSS or custom-domain control for the widget is documented. Source

The hosted page follows the customer's device, and a sun-and-moon button lets them switch; My Bookings keeps the same choice. Your brand colour is adjusted to stay visible on dark. The embedded widget stays light on purpose, so it matches the website it sits in. More

Not mentioned on the partner site or in either help centre.

No Reserve with Google or Instagram integration. Your booking link, bookodile.com/your-business, goes in your Google profile, your bio or a post like any link. Campaign tracking, an included add-on, gives ready-tagged links for Google, Instagram, Facebook and TikTok and counts the bookings each one brings.

Book Now buttons for Facebook, Instagram and Messenger; Reserve with Google, where since April 2024 the Google 'Book' button lands on the Treatwell marketplace page and the marketplace commission applies; and booking inside Apple Maps. Source

On from the start, once an automatic check of the business name passes — normally within minutes: your booking page is in the sitemap search engines read, under your business's name, with your own description and address as the snippet, and Bing and others are told when it changes. A published website is listed the same way at its own address, from its first online booking or two weeks after publishing. One switch keeps both out. Search engines still decide what to show and when. More

The partner site is indexed on Google by Treatwell — 'we handle this for you automatically' — and Treatwell says it optimises the site for search engines; for Bing the business submits the address itself. The site goes online only once a domain name is saved. Source

AI Chat, in every account including the free one, with a daily allowance per account. Ask in English, Slovak, Czech or Vietnamese, typed or spoken: it answers how-to questions from this documentation and your own settings, explains why a day has no free times and who changed what; sets up team, services, prices, hours, rooms, booking rules, add-ons, logo and brand colour, and the order of your services and team; writes bios, your about text and service descriptions; builds and changes your website's draft and brings over the words of an old site; and moves, cancels or hands over bookings and blocks time, once or repeating. It shows every change first and waits for you to apply it, with Undo — only texts and the website's draft go in at once, still with Undo, and the website stays private until you publish. It answers you, not your customers, and does not create bookings. More

The AI Receptionist, sold separately from £69 a month on Treatwell's UK page, answers the business's phone: it books, moves and cancels appointments in the Treatwell calendar, answers common questions from what the business has added, greets a returning customer by name when the number matches, and transfers the call or takes a message; calls are reviewed in Connect. Support inside Connect starts with a chatbot, Connect Chat, that points to answers or articles and hands over to a person. No assistant that sets up or changes the account when the business asks is documented. Source

Day, week and month. Drag a booking to a new time or a different person — the calendar names any clash first, and Undo puts it back for ten seconds after. Block out time for the business, one person or a resource — once, or repeating every day, on chosen weekdays, every two weeks or every month. Add a walk-in; filter by person, service or resource. A visit with several services moves as one — dragged, or from the booking dialog, which shows the times that fit everyone first and still takes any other day and time, listing what it clashes with. More

A calendar with one column per team member, on the web and in the app; weekly shifts with day-by-day edits, time off and closed days; blocked time for breaks; switching between locations. Day, week and month views and drag-and-drop are not described in the articles read. Source

No native app. The dashboard is a web app that installs to a phone's home screen and works there, online. No push notifications: the team is told about bookings by email. More

The Treatwell Connect app on iOS and Android runs the calendar, bookings, clients and checkout; Tap to Pay needs version 4.350.0 or later. Source

Up to 50 locations in one account — a guard against misuse, raised on request — each with its own team, hours, services and booking page. A new location can start from one you have — its services with prices, hours, booking rules, logo and colours and website — and takes the team members you pick. Customers are one list across them, a team member can work at several with one sign-in, and a group dashboard totals them. The free plan covers one location; each location is billed at a base rate. More

Connect lets a user switch between locations, and one invoice can cover several venues. No pricing page says whether a plan's monthly price covers one venue or several, and no per-location price is published. Source

Owner, Manager, Employee and Receptionist ready-made, or build a role and set each permission by hand — including whether someone sees only their own bookings, customers and figures, takes bookings at all, can message customers, or manages billing, which only the owner can give. More

Preset access profiles per team member, and 'all profiles can be customised' permission by permission — own or others' calendars, the menu, clients, marketing, point of sale, refunds, invoices and reports. Source

Activity records changes to bookings, customers, services, resources, the team, time off, blocked time and settings: what changed from what to what, who did it — a team member by name, the customer, or automatic — how and when. Each role sees the history of what it can open, a booking's own history sits in the booking window with what the customer was sent, and it exports to CSV. Kept 24 months, in every account. Not recorded: what a role may do, prices set per team member or category, payment records, billing and add-on records such as vouchers; a note shows as edited, never its words. More

The Activity Log, behind the bell icon, lists online bookings made, amended, cancelled or rescheduled, each with the time, date, booking type and assigned team member, and needs at least the 'View others' calendars' permission. It is not said to record who made a change, and no log of changes to customers, services or settings is documented. Source

Revenue, bookings, average value and cancellation rate over the last twelve months, charted month by month, with bookings by status, new customers, top services and the team ranked by revenue; per location or across all. A no-show counts as a booking, never as revenue. Website visits shows who came to your website, from where, and how many booked. Forecasting, revenue split, booking sources and payments received are included add-ons. The period is fixed at twelve months. More

Sales, bookings, client-acquisition, point-of-sale and end-of-day reports, a balance overview, and sales and bookings per team member. No forecast report is documented. Source

A monthly competition on bookings or revenue that the whole team sees, with a winner per category if you want one, results frozen and emailed on the 1st, and a Hall of fame. Revenue amounts stay hidden from the team unless you show them. Up to three at once, per location. An included add-on. More

Sales reports include each team member's performance, and seeing them takes a 'View sales reports' permission the business grants per person. No ranking, winner or goal for the team is documented. Source

No point of sale, no stock, no payroll — a walk-in is a booking. The included payment-tracking add-on records what each visit was paid, by cash, card or transfer, with part-payments and tips shared between the people who did the work, and Revenue split works out each team member's share at the percentage you set, month by month. More

Checkout with receipts, refunds and tips, Tap to Pay, a £199 card machine and a receipt printer; stock tracking with product orders and suppliers. No payroll is documented. Source

Confirmations, a reminder the day before at 8:00, two hours before or both — your choice — changes, cancellations and follow-ups by email, all included, in the language the customer booked in. By SMS too with the SMS messages add-on: the add-on is free, and SMS need a paid plan — billed monthly with it, per SMS, capped each month. SMS reach numbers in 14 countries today; Czechia, the US and Canada are coming soon. More

A text confirmation for Book Now bookings; for bookings added in Connect, an email and a text confirmation 'completely free of charge' and 'free SMS reminders' 24 hours before — none when the booking is made less than 24 hours ahead, and a push notification instead for a customer with the Treatwell app. Email reminders go 24 hours before, none when the booking is made less than 8 hours ahead; the timing is adjustable, and the feature page promises 'unlimited client reminders'. Rebook reminders are free by email; by text they need SMS credits bought in Connect. Source

Messages, in every account: write to one customer from the calendar or their page by email, SMS or both, and read their answer in one inbox, with unread ones marked and the team told by email. Email is included; SMS need the SMS messages add-on on a paid plan, billed per SMS — Czech, US and Canadian numbers coming soon. The customer answers on a page the message links to, not by replying to the email or text, and cannot start a conversation. No WhatsApp. More

Nothing in the partner help centre describes writing to one customer and reading their answer inside Connect. The customer help centre points customers to the business's phone number and email in the booking.

No bulk email or SMS campaigns. Included add-ons instead: a win-back sequence of up to three emails to customers overdue for a visit, judged by their own usual gap, never to anyone with a booking ahead and starting over after their next visit, the later ones with a one-time discount code; promotions and announcements on your booking page and your website, an announcement optionally kept on the booking page for customers who have booked before; and Campaign tracking, which shows which ads and links bring bookings. More

Email campaigns from templates to a filtered client list — opted in, and not emailed in the last seven days — plus automated rebook invites by email (by text with credits), review requests, and smart, off-peak and last-minute discounts. Bulk text campaigns are not documented for Connect. Source

Collect a rating and comment after each visit, publish them on your booking page and website when you choose — all of them, never hand-picked — reply in public or privately, and ask every customer, not only the happy ones, for a Google review in the same email. More

Verified marketplace reviews, requested automatically after marketplace, Reserve with Google and Book Now bookings — a push first, then an email after 24 hours — with an 'Ask for verified reviews' toggle for direct customers. Read and reply from the dashboard, share to social. Google review requests are not documented. Source

Gift vouchers, discount codes, promotions and upsell discounts, all included. No packages or memberships, and vouchers are issued by you rather than sold online. More

Packages at a set price; smart, off-peak and last-minute discounts; a 'New Venue 15% Off' campaign; gift cards sold by Treatwell; your own vouchers recorded at checkout, though 'Treatwell Connect doesn't track outstanding voucher balances'; Treatwell Rewards points for customers. Discount codes are advertised on Expert only; memberships are not documented for Connect. Source

Bookings are pushed into one Google Calendar per location as they are made, moved or cancelled. One direction only — Google events do not block your availability — not one calendar per team member, and no Outlook sync. Customers can add their own booking to Google, Outlook or Apple Calendar. More

A one-way iCal import per team member from a Google or Apple calendar blocks availability in Connect. Two-way free/busy sync is documented with three named products only. Pushing Treatwell bookings into Google or Outlook is not documented. Source

A consent checkbox in your own wording, with a link to your privacy policy — each customer's agreement is recorded with the date and the wording they saw — invoice details that can be optional or required, and a notes field. No custom intake forms or questions, and no e-signatures. More

Consultation forms built on the desktop with personal-information, yes/no, single-choice, multiple-choice and open questions, linked to services, emailed automatically at booking, and 'documents for clients to sign'. Source

Export bookings, customers and the activity log to CSV whenever you like. No import tool yet — customers from another tool are added one at a time or as they book — and no public API. More

An owner can export the client list — names, phone, email, notes, consent, date of birth and booking count — but it 'will not include: Booking details (e.g., treatment history), Payment information'. Bulk client upload, and a migration import of basic data done by support. The terms allow a download before termination, excluding customer reviews. No public API or webhooks are documented. Source

Email support, included, with the documentation at bookodile.com/docs behind it, and AI Chat in the dashboard, which answers how-to questions from that documentation and from your own settings. A new business is walked through its setup in AI Chat right after signing up — its services, texts and website — at no cost. No phone line, and no chat with a person. More

'Connect Chat' inside the product: a chatbot first, then an agent or an offline case, with a push notification when someone replies. The terms promise 'industry standard technical support via email'. Phone support is an opt-in extra in the UK partner terms — Premium Phone Support, £4.99 a month, Monday to Friday 10:00–16:00 UK time — and a demo call-back is promised 'within 48 hours'. 'Dedicated customer support' is listed on Treatwell Expert. Source